Kids Balance Terms and Conditions

Website Usage

Welcome to Kids Balance - if you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy & security policy governing Kids Balance relationship with you in relation to this website. The content of the pages of this website are for your general information and use only. They are subject to change without notice. To the best of our knowledge the information is accurate and current. Kids Balance and its employees do not make any warranty as to the accuracy and completeness of the information on this website and that any products or services will meet your requirements. If you do not agree with any of these Terms and Conditions, please do not use this website.


Membership Account

If you use this website, you are responsible for maintaining the confidentiality of your account and password for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account and password. If you are under 18, you may use our website only with involvement of a parent or guardian. Kids Balance and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.


Purchase of Products

By placing an order with us you will be deemed to have read, understood and agreed to these terms and conditions.

These terms and conditions and your use of our website are governed by Australian law. This website and our terms and conditions have been designed for use within Australia and under Australian law. Whilst we are happy to consider requests for products and enquiries from outside Australia, we give no warranty, expressed or implied, that the use of this website or the placing of any order through Kids Balance outside Australia complies with any applicable non-Australian laws or regulations. Orders from outside Australia may be liable for local import duty and other taxes. Kids Balance has not control over this, and are not liable for any such charges. Prices and availability of goods are subject to change without notice. 


Pricing

All prices are listed in Australian Dollars. Kids Balance reserves the right to change prices, without notice.


Payment Methods

Kids Balance accepts the following forms of payment:


Credit Card via PAYPAL:
 You do not need to have an account with PAYPAL to pay via credit card.  It is very easy and secure and this payment method is instant.


Direct Debit, Money Order and Cheques:
 
Please Note that when paying by these methods goods can only be dispatched when deposits/cheques/money orders have cleared to Kids Balance. Notification that we have received your payment will then be sent in the form of a payment confirmation email.


Unpaid Orders

All unpaid orders will be returned to stock if payment has not been received within 7 business days of placing your order. If you are having trouble making payment, please contact us.


Out of Stock Items / Back Orders

From time to time, things will be out of stock. Should this happen, we will contact you immediately and notify you of this. You will be given the opportunity to cancel your order, choose an alternate product, or we can back-order your item. In the event that more than one item is ordered, the items in-stock will be dispatched to you, and the back-ordered item(s) shipped once we have received them, at our own expense. Please note: we will not back-order on sale, discounted, or discontinued items.


Cancelling Your Order

You may cancel any item from your order or your entire order, provided it has not been dispatched. Please email us if you wish to cancel or alter your order.


Kids Balance
 understands that Internet shopping is different from being able to go to a conventional store. If you are in anyway unhappy with your purchase, you may return/exchange the item/s under the following conditions: 


1. All product(s) must be returned within fourteen (14) days of receipt. 
2. The product(s) must be as new, i.e.: unused, undamaged and in their original packaging. 
3. Email Kids Balance with the following details at hand: Your Name, Invoice Number, Product Name/Code, Reason for Return and Request for Replacement, Exchange or Refund. 
4. You will then be given a Return Authorisation Number (R.A.N.) to be written on the outside of the returned package. 
5. Post the product(s) via a trackable method to the following address:


Kids Balance

PO Box 1428

East Camberwell

VIC 3126

Australia
 

Please note: Postage/shipping and handling of products is not refundable unless product is considered faulty.

Our return policy does not apply if the product(s) have been used or damaged. We reserve the right to refuse a return on any product that does not meet these requirements. It is suggested that you insure your return package as Kids Balance cannot be held responsible for any product lost/damaged in the post. If you have requested a refund, a credit will be issued back to you within 24hours of receipt of goods provided the R.A.N. (Return Authorisation Number) is clearly marked on the package, in some cases we may charge a restocking fee of 10% of the product(s) value. If exchanging the item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference. We charge for shipping when replacing goods (unless faulty, please read below).


Exceptions to Returnable Products:
 Products offered on Sale are not returnable unless faulty. This type of sale is considered final.


Faulty Products

Kids Balance prides itself on quality control and checks all products to the best of its ability before sending them out. In the rare instance that a product is faulty, Kids Balance will provide a full refund or exchange at no cost to the customer. Please email for your R.A.N. (Return Authorisation Number) before returning any goods to Kids Balance.


Packages Damaged in Transit

Kids Balance takes great care when packaging your order. In the unfortunate case that your order does get damaged please note the risk of loss/damage passes to you upon our delivery to Australia Post; however we do consider any damage to goods on a case-by-case basis.